Need help with questions, account-related issues, technical concerns or general feedback? Our support team can assist with deposits, withdrawals, verification checks and platform faults. Reach out by live chat, email or phone - choose the channel that suits you. Quick, practical responses and clear next steps provided. Use the contact options below for account queries, troubleshooting or to send feedback. Available in English.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email) |
| General enquiries | [email protected] (billing and account queries) |
| Affiliate enquiries | [email protected] (partner sign-ups) |
| Phone | +61 3 8457 2189 (calls and SMS) |
| Working hours | 24/7 |
| Payments | [email protected] (deposit and payout queries) |
| Privacy | [email protected] (data and privacy requests) |
| Alternative contact | [email protected] (non-urgent queries welcome) |
| Language | English only |
| Location | Australia-based operations |
| Timezone | AEST/AEDT |
Email Support
Email is our preferred contact method for detailed requests, account issues or situations requiring explanations or documents. Please include a clear subject line and attach any relevant files. Make sure your contact details are up-to-date so we can respond without delay. For faster handling, add your account ID and a concise description of the issue in the message.
Contact Form
Response Time
We aim to respond to support requests promptly. Most enquiries are answered within one business day. Simple account or deposit questions are usually resolved quickly via live chat or email; more complex matters such as KYC checks or payment investigations may take longer depending on case details and third-party processing. We'll keep you updated on progress.
Feedback
Have feedback, suggestions or ideas to improve the site? Send them via live chat or email and our team will review every message carefully. We use your input to improve games, payments and site features, prioritise fixes and shape updates. Quick notes, screenshots or examples help - thanks for helping us keep the site practical and easy to use.